Two-thirds of American consumers say they weren't compensated after having a negative brand experience. However, given a tangible apology, 90% would have continued doing business with the brand.
Apologizing after a bad experience doesn't have to be hard. In fact, we can show you just how easy it can be with Connexions' MotivEngine. Download our MotivEngine overview to discover:
- The ease, speed and simplicity of apologizing with relevant offers
- The speed at which an apology can be made
- Results from brands using MotivEngine at their organization
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